1.  In this contract:

1. “KYC“ means Know Your Customer
2. “Subscription” means any monthly tariff chosen by the customer with VAT applicable.
3. “Device ” means Customer Premises Equipment CPE , including broadband modem , IAD, cables and WiFi router.
4. “Service” means all and/or any Service(s) categorically described as elected by the customer subject to any modification/variation by SWIFT Networks LTD.

2.  Know Your Customer (KYC):

Under Advance Fee And Other Fraud Related Offence Act, 2006 by NCC , telecom operators are liable   to collect following documents to identify the customer:

1. Copy National Id card/Driving License/Passport
2. Copy of any utility bill referring to customer location residence/work

3. Provision of Services by SWIFT Networks LTD. :

1. SWIFT Networks LTD. will establish and maintain the connection and will endeavor to make the desired Service(s) available throughout the term of this contract.
2. All of any Service(s) will be provided in accordance with the applicable law , NCC and SWIFT Networks LTD. policies.
3. All devices, except paid, will remain asset of SWIFT Networks LTD. and customers are bound to return the equipment in its original working condition in the event of termination of Service(s).

4. Payments and Charges:

1. All the payments and charges for the Service(s) under this contract shall exclusively be determined/revised by SWIFT Networks LTD. from time to time. The revised tariff or charges shall be notified to the customers through any communication channel or print media or electronic media.
2. The customer shall unconditionally pay all the charges in the invoice as per Service (s).
3. All data plans are volume-based with 30 days validity period except SWIFT Budget with 7 days validity period, to enjoy FULL subscription renewal.
4. Any available balance after expiry date will be charged out of account - UNLESS subscription is renewed (in full) before expiry date.
5. Available balance can only be carried over (roll over)to the next billing cycle if new subscription is made in full before the expiry date.
6. No service extension will be granted after expiry date.
7. Failure to make payment as per due date would
   1. result in immediate disconnection/suspension/termination of service and contract
   2. render the customer to pay outstanding dues (if any)
   3. Give SWIFT Networks LTD. a right to suspend/disconnect service(s)
   4. SWIFT Networks LTD. reserves the rights to determine any appropriate credit limit to the customer for availing the services.

5. Service Suspension:

1. This applies to all customers.
2. Account suspension will only be granted via email to customercare@swiftng.com
3. Customer will only be granted one suspension request per billing cycle.
4. Customers can make part payment for specified amount of gigabytes - before expiry date - without extension of validity period, using "Buy extra gig" option.

6. Duration and Time:

This contract shall commence on the date of approval by SWIFT Networks LTD. after signing of these terms and conditions by the customer and the provisions of this contract shall continue thereafter until terminated by either party.

7. Liabilities:

SWIFT Networks LTD. shall not be held liable to customer for any loses and /or any damages sustained due to any reason whatsoever OR for any indirect, incidental, special, consequential orpunitive damages arising out of or in connection with this agreement. SWIFT Networks LTD. obligations are contingent upon the license issued for provisioning of such services. Should such license be revoked or not renewed for any reason, SWIFT Networks LTD. will not be liable to refund any advance payments and/or deposit(s) placed by the customer.

8. Use of service via Customer Premises Equipment (CPE): 

1. SWIFT Networks LTD. reserves the rights to issue any instructions regarding the use of Service(s)/Service Level (SLA) as it may from time to time consider necessary to maintain the integrity, quality and safety of the Service(s) for all customers and such instructions shall be deemed as integral part of this contract.
2. The customer is personally responsible for the use of all Service(s) and System under this contract and shall neither use nor permit any person to use the Service(s)/System for any activity which is abusive, offensive, indecent, obscene, or menacing messages or communications , or misusing  equipment or Service(s) for any activity which is improper/unlawful/immoral and prohibitedunder any of the applicable laws of Nigeria.

9. Warranty coverage on Modems (Multiuser , outdoors , Dongle , Mifi , Wifi router , IAD) :

All access devices supplied to SWIFT Networks by the original equipment manufacturer is specified to be free of defects and in good working conditions. Customer is advised to check performance of device at the point of purchase/collection to confirm status.
All communication devices from SWIFT Networks shall have a warranty period of six (6) months.
Within this period SWIFT Networks will take responsibility for any irreparable manufacturer’s fault on any device purchased from SWIFT Networks or its authorized dealers.

SWIFT Network’s warranty will not apply if the device:

1. is used in the manner other than normal use.
2. is subjected to unfair wear and tear
3. is accidentally or willfully damaged
4. is damaged due to failure to follow instructions
5. has any traces of contact with any form of liquid or corrosive material
6. is damaged due to electrical fluctuations
7. is damaged from lightening/thunder strike
8. is attempted to be repaired or a replacement part fitted by anyone other than an authorized SWIFT Networks representative
9. is attached, used or operated with any auxiliary item other than items purchased from or certified compatible by original equipment manufacturer for use with such device
10. markings or labeling have been altered, obscured, removed or otherwise interfered with.

The above situations herein are all referred to as customer end faults. Hence, in the event of any customer end fault leading to device damage, the customer will take full responsibility for the replacement of such device.

10. Maintenance and replacement of broadband modem:

In case of any damage to broadband modem, not covered under warranty, the customer will be charged for the cost of modem with an option to purchase new.

 11. Customer Enquiries Landing Page

All activities on the landing page of all google adverts are being recorded for statistical analysis.

 12. Arbitration and Applicable law:

If any difference or dispute, in any way connected with this Contract, shall arise between the parties hereto which cannot be settled amicably within a period of (1) month, then such differences or dispute shall be referred to NCC and its decision shall be final and binding on both parties.

15. "KNOW YOUR CUSTOMER" NOTICE:

In accordance with the Advance Fee Fraud and other Fraud related Offences Act of 2006, we are required to obtain from all our customers the following for identification and record purposes:

1. One of the following Government issued identification with full names and passport photograph for individuals:
   1. International Passport
   
   
   2. Drivers License
   
   
   3. Voters Registration Card
   
   
   4. National Identity Card
   
   
   5. Tax Clearance Certificate
2. Corporate Affairs Comission Certificate (CAC) for corporate bodies.
3. A utility bill for both individuals and corporate bodies, such as:
   1. PHCN Bill
   
   
   2. Water Bill
   
   
   3. LAWMA Bill

In addition, kindly note that the password for initial account activation will only be sent through registered mobile phone of this customer.

16. WARRANTY COVERAGE ON MODEMS (MULTI-USER, USB and OUTDOOR)

All access devices supplied to SWIFT Networks by the original equipment manufacturer is specified to be free of defects and in good working conditions. Customer is advised to check performance of device at the point of purchase/collection to confirm status.
All communication devices from SWIFT Networks shall have a warranty period of six (6) months. Within this period SWIFT Networks will take responsibility for any irreparable manufacturer’s fault on any device purchased from SWIFT Networks or its authorized dealers. Swift Network’s warranty will not apply if the device:

1. is used in the manner other than normal use.
2. is subjected to unfair wear and tear.
3. is accidentally or willfully damaged.
4. is damaged due to failure to follow instructions.
5. has any traces of contact with any form of liquid or corrosive material.
6. is damaged due to electrical fluctuations.
7. is damaged from lightening/thunder strike.
8. is attempted to be repaired or a replacement part fitted by anyone other than an authorized SWIFT Networks representative.
9. is attached, used or operated with any auxiliary item other than items purchased from or certified compatible by original equipment manufacturer for use with such device.
10. markings or labeling have been altered, obscured, removed or otherwise interfered with.

The above situations herein are all referred to as customer end faults. Hence, in the event of any customer end fault leading to device damage, the customer will take full responsibility for the replacement of such device.

17. ONE ACCOUNT POWERS ALL PROMO

1. This promo ONLY applies to consumer service plans.


2. The following plans are not eligible to attach additional modems.


• ALL UNLIMITED PLANS
• All service plans with free unlimited night & weekend browsing
3. Customers on One account Powers All promo can only attach maximum of 5 modems on an account.
4. Customers on One Account Powers All will not be allowed to purchase extra gigabyte. Consequently, customers will be required to pay full subscription before or after expiration of the account.
5. SWIFT modems on One Account Powers All will only be created on the same or equivalent service plans with the same subscription value.
6. Billing will be applied according to the network being used at a particular time.
7. Customers can only separate the account after the expiration of the account.
8. Offer ONLY valid while stocks last.
9. Swift Networks reserves the right to amend or withdraw this offer at any time.
10. The promoter is Swift Networks Limited, with the Head Office at 31, Saka Tinubu street Victoria Island.

18. SOCIAL MEDIA PROMO

1. Promo ONLY applies to fans in Lagos.
2. Only fans of SWIFT 4G LTE are eligible to participate in the promo.
3. Promo applies to both SWIFT 4G LTE existing and potential customers.
4. Winner ONLY get N7, 000 worth data capacity as the promo prize. Consequently, winners not using SWIFT 4G LTE will be required to purchase the modem at any of SWIFT shops to earn the reward.
5. Incomplete answers will not be rewarded.
6. Correct answers forwarded after the 14th answer and 40th answer will not been rewarded.
7. No monetary value will be given.
8. Promo prize cannot be transferred nor refunded.
9. Swift Networks reserves the right to amend or withdraw this offer/promo at any time.

19. MULTI USER BUNDLE PROMO

1. The bundle promo plans only applies to new customers that purchase the new multi-user communication hub.
2. Customers will only be allowed to change to another service plans when initial data is exhausted or expires.
3. New customers can purchase the new modem separately.
4. Cost of data used during the period at the regular data price will be deducted from the total payment, for customer that request for refund.
5. Customer that request for refund after purchase will be required to return the modem and will be charged the cost of data used at the regular price of the data.
6. Swift Networks reserves the right to amend or withdraw this offer at any time.

20. ROLL OVER DATA

1. Rolled-over data is calculated at the end of each billing cycle, allowing customer to carry over any left-over data into subsequent cycles.
2. Rolled-over data only applies to customers with left-over data from previous subscriptions.
3. All data plans are volume-based and have specified data allowance and validity period - which customer will enjoy after FULL subscription renewal.Customers with left-over balance from previous subscriptions will be allowed to carry it over (or roll it over) if subscription is renewed in FULL on or before the due date.
4. Rolled-over or left-over data cannot be exchanged for cash, hence it’s neither refundable, transferable nor use as subscription renewal.
5. Any left-over or rolled over balance will be wiped out of the account on expiry date if subscription is not promptly renewed before due date.
6. No service extension will be granted after expiry date, in order to retain rolled-over or left-over balance.
7. Customers who downgrade their service plan will have any and all left-over or rolled-over balance removed from their account.
   Consequently, customers are advised to exhaust all data/gigabytes when service downgrade is inevitable.
8. Customers with rolled-over data will be allowed to upgrade to higher service plans. FULL payment is required for the desired service plan, in order for upgrade to be effected.
9. Service renewal into the next billing cycle confirms your acceptance to all SWIFT Networks service terms and conditions.
10. Failure to make payment as per due date would
    1. Result in immediate disconnection/suspension/termination of service and contract
    2. Render the customer to pay outstanding dues (if any)
    3. Give SWIFT Networks LTD. a right to suspend/disconnect service(s)
    4. SWIFT Networks LTD. reserves the rights to determine any appropriate credit limit to the customer for availing the service(s)

21. WiMAX SWAP OUT

1. SWIFT WiMAX upgrade applies to ONLY customers whose modems were ACTIVELY in use between February 18th and April 28th, 2016.
2. ONLY eligible active WiMAX customers will receive a unique code to get the FREE LTE modem.
3. Customers will receive their unique code(s) via sms, e-mail and on self-care portal.
4. Customers will receive a unique code for each ACTIVE WiMAX modem which will be required at the point of collecting the FREE modem.
5. The unique code(s) cannot be re-used.
6. Customers must provide any valid government approved means of identification and utility bill while corporate organizations will be required to provide valid CAC document and utility bill which MUST align with the registered name before modem can be swapped.
7. The representative(s) from corporate organizations will be required to present the company’s work ID card or letter of authorization (on the company’s letter headed paper).
8. Customers on monthly subscriptions of N4,000 and below are required to pay 3 months upfront ?while customers on N6, 000 and above are required to pay 1 month at the point of collection.
9. Modem upgrade can only be done at any of our service centers and authorized collection centers.
10. Customers will be upgraded to the approved devices.
11. Customers will be required to pay for the external power bank if needed.
12. All WiMAX customers will be migrated to LTE service plans upon upgrade.
13. Customers to be upgraded will not be allowed to merge multiple modems on one account during the upgrade period.
14. WiMAX customers previously supported with LTE modem are not eligible for the upgrade.
15. LTE customers previously supported with WiMAX modem are not eligible for the upgrade.
16. Service renewal confirms your acceptance to all SWIFT Networks terms and conditions.
17. SWIFT Networks reserves the right to amend or withdraw this offer at any time.

22.  Modem Installment Payment

1. The credit facility is only for SWIFT and Access Bank Customers
2. The credit facility is only eligible to qualified applicants i.e. one who has been granted an offer letter by Access bank
3. The customer only enjoys maximum of one year loan facility
4. The facility is applicable to any SWIFT modem ( Dual Band & SWIFT Runner)
5. Customer can enjoy the facility on any desired SWIFT modem only or both the modem and one year subscription
6. The facility is only available at authorised SWIFT service centers and all Access Bank branches. Consequently, SWIFT dealers are not expected to carry out any form of loan facility to customers on behalf of Access Bank
7. Customer interested in such facility will be required physically to apply for the scheme
8. Only approved applicants will have access to the credit / loan facility
9. SWIFT Enterprise customers are not eligible for a loan facility
10. Collection of Modem by qualified customers is only at SWIFT service centers
11. SWIFT Networks reserves the right to amend or withdraw this offer at any time.

23.  Uber Discount

1. The promo applies to only SWIFT new customer
2. Customer requires a code to enjoy the discount
3. Customer will only enjoy discount on first two rides on Uber
4. Customer will enjoy maximum value of ₦1,000 on first two rides
5. Customer will enjoy 50% discount on Uber trips less than ₦1,000 and discount of ₦500 off trips above ₦1,000
6. SWIFT Networks reserves the right to amend or withdraw this offer at any time.

24.  Promo Plans

1. All customers are eligible to participate in the promo upon renewal
2. Customers with either actual or less than their monthly subscription in the available balance will be migrated automatically
3. Customers who have above their monthly subscription in the available balance will be migrated upon request
4. Rollover of data and /or validity does not apply to promo plans
5. Rollover of data and /or validity does not apply to multiple payments when on promo plans
6. Customers who downgrade within their payment cycle will lose the available balance/data
7. Customers are free to revert to their regular plans upon request
8. Customers on the following plans are not eligible to participate in the promo
   • All unlimited plans
9. Service renewal confirms your acceptance to all SWIFT Networks terms and conditions
10. SWIFT Networks reserves the right to amend or withdraw this offer at any time

25.  New Data Deals

1. This promotion applies to all customers.
2. Existing customers can migrate to any of the plans if desired.
3. Any unused data under the non-promo service plans can be rolled over provided payment is made before the expiry date.
4. All rolled over data will expire after a maximum period of 6 months
5. Unused data under the promo service plans will expire according to validity of the relevant service plan. As such, unused data under promo service plans cannot be rolled over
6. These Promotional service plans remain valid while stocks last
7. Our 30 day money back guarantee for the communication hub price and any unused data still applies in the event that our service does not meet your expectations for any reason
8. Service renewal into the next billing cycle confirms your acceptance to all SWIFT Networks service terms and conditions
9. SWIFT Networks LTD. reserves the rights to determine any appropriate credit limit to the customer for availing the service(s).

26.  Affiliate Terms And Conditions

By signing up as an affiliate with SWIFT Networks LTD., you agree to the following Terms & Conditions.

1. Registered affiliate partner must be a SWIFT 4GLTE social media fan/follower before registration.
2. SWIFT Networks staff, dealers and partners are not eligible to participate in the affiliate.
3. Please note that purchase can ONLY be done at any of the SWIFT service centers below:

   • 1. Victoria Island

     • 31, Saka Tinubu Street,
     Victoria Island,
     Lagos, Nigeria

   • 2. OGBA

     • 12B, Odusami Street,
     Beside AY Hotels,
     Off WEMPCO Road,
     Ogba, Lagos, Nigeria.

   • 3. SURULERE

     • Kings Plaza,
     80, Adeniran Ogunsanya
     street,Surulere, Lagos,
     Nigeria.

   • 4. LEKKI

     • Scapula plaza
     KM 17, Lekki-Epe expressway,,
     Igbo-Efon bus Stop,
     Lekki, Lagos, Nigeria.

   • 5. IKEJA

     • Alausa Shopping Mall,
     Suite 6, Ground Floor,
     Block B LSPC Complex,Obafemi Awolowo Way,
     Alausa, Ikeja, Lagos, Nigeria.

   FREE delivery available for payment made directly into SWIFT bank account. Consequently, purchase made outside the locations above will not attract any commission.

4. Affiliate potential customer(s) would be required to present the affiliate referral code at the point of purchase.
5. Any purchase without the affiliate referral code will be invalid.
6. Please not that commission is only on the cost of device purchased.
7. For an affiliate sale to be eligible to earn a referral fee/commission, the customer must have provided his/her details via the referral Link on the affiliate site, email, social platforms or other communications channels.
8. Only customers generated from the referral links will be processed.
9. For an Affiliate to receive a commission, the referred account must remain active for a minimum of 30 days. Purchase that result in refunds before 30days will not be paid out.
10. SWIFT Networks Ltd. hereby grants the Affiliate a non-exclusive right to use her marketing materials for the sole purpose of promoting her service within the context of the Affiliate Program. This license will expire upon termination of the Affiliate's participation in the Program
11. The Affiliate will only display advertisements that contain SWIFT Networks Ltd. logos or service marks in good taste. The Affiliate will not use SWIFT Networks Ltd. logos or service marks in a manner that, in SWIFT NETWORKS LTD. sole discretion, portrays her in negative light.
12. The Affiliate will be solely responsible for its own marketing activities. All marketing activities must be professional and in full compliance with all applicable laws.
13. All Referred subscribers must comply in full with the Terms and conditions as stated by SWIFT Networks Ltd.
14. It is Affiliate’s responsibility to notify and inform SWIFT Networks Ltd. regarding updated contact information relevant to this Agreement.
15. SWIFT Networks Ltd. will process orders placed by Referred Customers who follow the Affiliate referral links. We reserve the right in our sole discretion to reject orders that do not comply with account requirements that we may establish.
16. SWIFT Networks Ltd. may without prior notice, require the Affiliate to remove or modify any advertisements in SWIFT Networks Ltd. sole discretion.
17. SWIFT Networks Ltd. reserves the right to terminate the Affiliate's participation in the Program at any time for conduct that is in material breach of this Affiliate Agreement or for conduct that SWIFT, in its sole discretion, deems to be harmful to its business or any third party.
18. SWIFT Networks Ltd. is not responsible for any damages, injury or economic loss arising from the use of this Program. Should any part of the Affiliate Program cause damage or inconvenience to the Affiliate or anyone claiming through the Affiliate, the Affiliate assumes responsibility and the entire cost for them.
19. The Agreement is an electronic contract that sets out the legally binding terms of your participation in the SWIFT Networks Ltd. Affiliate program. You indicate your acceptance of this Agreement and all of the terms and conditions contained or referenced in this Agreement by submitting the registration form. This action creates an electronic signature that has the same legal force and effect as a handwritten signature.
20. SWIFT Networks reserves the right to amend or withdraw this offer at any time.

27.  Refer-A- Friend Promo

1. Refer-A- Friend Promo" offer shall give up to one month FREE internet subscription to the referrer only.
2. The referrer must be an existing and active SWIFT Networks customer while the referred shall be a new customer introduced by the referrer
3. The Refer-a-Friend promo is open to only SWIFT Networks customers.
4. An eligible referred subscriber must subscribe to one SWIFT service plan.
5. The referred subscriber can only be referred by one existing and active subscriber
6. SWIFT Networks employees, dealers, partners, and registered affiliates are not eligible for this promo
7. The offer shall be applicable to only new purchases of SWIFT service plans. The referred subscriber must purchase a SWIFT plan at regular rates within the offer period.
8. A referral communication, (preferably by email) from the referrer to SWIFT Networks is necessary to make a referral valid. This communication should provide the details (Full names and address) of the referred.
9. The referred subscriber must give details of the person/company that referred him or her at the point of purchase to make the referral valid
10. No SWIFT Networks staff, field agent, registered affiliate, dealer or representative shall be responsible for generating a mail for the referrer.
11. No referred subscriber shall be responsible for generating a mail for himself or herself on behalf of the referrer.
12. The free subscription to be earned shall only be applicable to internet accounts and not voice or accessories (eg. modem, power pack, etc).
13. The free internet subscription will be credited to the referrer’s internet account.
14. The free subscription for the referrer shall be applied after 30 days from the date of purchase and/or date of service activation by the referred.
15. The free one month subscription for the referrer shall be dependent on the value of referrer customer’s service plan. Where the referred subscriber opts for a lower plan to that of the referrer, the referrer will be credited with the value of the lower plan.
16. Free credit(s) have no cash value and are non-refundable and non-transferable.
17. Where the referred subscriber requests for a refund, the referrer will not earn his free credit. The referred/refunded customer’s account will be terminated immediately.
18. Where change of service plan takes place by either of the parties before crediting, the bonus earned will be dependent on the new service plan(s).
19. The referrer shall be notified by email upon crediting of his/her account
20. There is no limit to the number of subscribers that can be referred within the offer period.
21. SWIFT Networks reserves the right to amend or withdraw this offer at any time, and without any prior notice
22. The promoter is SWIFT Networks Limited, with the Head Office at 31, Saka Tinubu street Victoria.

28.  SOCIAL MEDIA Refer-a-Channel/Advert Referral

1. All fans/followers are eligible to participate.
2. No limit to the number of hotspot locations and advert referred by a fan/follower(agent).
3. Fan/Followers will only be paid after the referred hotspot location(s) has been activated. Consequently, no commission/payment would be given for unactivated referred locations.
4. Fan/followers would be required to forward the details of the prospect to Red Cheetah group to make the referral valid to avoid sales clash with other fans/followers
5. A referred location or advert cannot be shared by two or more fans/followers.
6. SWIFT Networks reserved the right to amend or withdraw this offer at any time.

29.  SWIFT 4G LTE Nomad and Single Band Bundle Double Data Promo

1. Customers will enjoy double data with the purchase of any of the following devices ONLY : SWIFT Nomad including 60GB data capacity (instead of 30GB), and all for only N22,000; SWIFT Single band modem, including 60GB data capacity (instead of 30GB), and all for N30,000
2. Only additional bonus data will be provided as part of this promo. There will be NO validity extension. As such, any unused portion of the bonus data will expire 30 days from the date of purchase of any of these devices i.e. the bonus data is only valid for 30 day.
3. This promo does not apply to any other SWIFT product
4. Promo is valid till 31st December 2019
5. A referred location or advert cannot be shared by two or more fans/followers.
6. SWIFT Networks reserves the right to amend or withdraw this and/or any other promos, without any prior notice.

30.  Swift WTTx Unlimited Plans

1. Customers enjoy unlimited data capacity on the following WTTx Unlimited plans:
   • Burstable up to 5Mbps
   • Burstable up to 10Mbps
2. Consequently, SWIFT WTTX unlimited plans do not have any fair usage policy. There is also no speed throttling. However, SWIFT Networks has the sole right to mitigate inappropriate network usage, without any prior notice
3. The above Unlimited service offerings are valid while stocks last.
4. SWIFT Networks reserves the right to amend or withdraw these offers at any time.
5. Existing Swift Networks customers can migrate to any of these plans if they so desire.

31.  SWIFT Mega DealerRenewal Offer Promo

1. This promo applies to subscriptions/renewals ONLY.
2. Eligible subscriptions/ renewal are from N8,710(Swift Essential promo) and above.
3. The promo Voucher cannot be converted to CASH or DATA.
4. Only subscriptions made at designated locations are entitled to the voucher.
5. Voucher valid till 31st December, 2020.
6. The voucher will be redeemed at All Chicken Republic Locations in Lagos with the exception of;
   1. Akoka
   2. Shipeolu
   3. Aguda
   4. Maryland mall.
7. The voucher is redeemable ONLY in LAGOS.